Collision Centre FAQ

Hands down we are the best place in St. Thomas to take your vehicle after it's been in an accident. Here are some of the most frequent questions we get, and the answers right here. We want to make sure you are properly informed to make the right choice.


Do I have to take my vehicle to the shop where my insurance company, tow truck driver, or inspection centre tells me to go?
No, you have the legal right to chose your preferred repair facility. Insurance companies, tow truck drivers and inspection centres may recommend a different facility, but you can always choose Disbrowe Chevrolet Buick GMC for your collision centre needs. We are recommended by most major insurance companies.
At Disbrowe Chevrolet Buick GMC, our team of professionals, using state-of-the-art equipment and environmentally products can restore your vehicle to like-new condition. Our on-site Collision Centre team can handle all repairs from major collision and vehicle restoration, to minor dent and scratch repair, complete vehicle detailing and accessory installation to customize your ride. Our Collision Centre team benefits from over 100 years of combined expertise and we welcome all makes and models. Collision repairs include the benefit of a complimentary vehicle detail, just another way to show you that we appreciate your business and you can depend on the Disbrowe for your collision repair.
Finding a Collision Centre in St. Thomas that cares about quality & time is tough to come by. We will always make sure to explain to you when you can expert your vehicles repairs to be completed and keep you informed throughout your repair to identify any changes or status updates as required.
We do offer a complimentary shuttle for local customers. We can also facilitate a vehicle rental through a local company here in St. Thomas. Check with your insurance company as many companies will look after your vehicle rental while your car, truck, SUV, or van is in the Collision Centre.
First, depending on the severity of the accident you may want to consider calling the police as getting a police report to document the incident can be beneficial. Second, please complete the accident checklist here. Our checklist will ensure that you document all the important information. Do not forget to take pictures of the incident scene, damage, VINs, insurance, licenses, and vehicles. Finally, contact your insurance agency to begin the process of claiming your insurance. Disbrowe Chevrolet Buick GMC will make this easy by guiding you through this entire process. We will work with the insurance company to ensure your repair is completed to the highest standard.
Depending on your insurance policy, our trustworthy body shop will always try and match the aftermarket or used price to put new OEM parts on your vehicle. At time of installation, we'll be sure to explain in detail which parts are needing to be replaced, and will let you know whether an OEM or aftermarket part will be installed.
No, you only need one estimate. Remember it's your vehicle and it's your legal right to chose your preferred repair facility.